Sr. IT Service Desk Analyst by trade. Owner of MatKin Marketing & Tech on evenings and weekends.
I've spent over 20 years elbow-deep in networks, help desks, and other people's tech disasters — and I still get a kick out of it. There's something satisfying about a machine that finally runs right, or a website that actually works the way it's supposed to.
That's the whole reason MatKin exists. I built it to work with small business owners and entrepreneurs directly — no ticket queue, no outsourcing, no getting bounced between departments. When you call, you get me: the same person who diagnoses it, fixes it, and answers the phone next time too.
I work remotely by design — most PC repairs and website builds don't need me standing in your living room, they need a fast, direct line to someone who actually knows what they're doing. Based in Smyrna, TN, working with people wherever they are.
No call center, no rotating techs. One person who remembers your setup from last time.
You know the number before I start. No surprise invoices, no hourly clock running in the background.
From law firm help desks to small business networks — not guesswork, not a script.
I've been doing this since dial-up internet, and I still get a kick out of fixing something nobody else could figure out.